Bank Alfalah Limited
Bank Alfalah is one of Pakistan's largest private banks, operating a nationwide network of around 1,000 branches and a wide ATM footprint. It offers conventional and Shariah-compliant (Bank Alfalah Islamic Banking) services and is well known for its Alfa digital banking app. This page covers Bank Alfalah's accounts, cards, financing, digital banking, helpline and contact details.
Bank Alfalah Accounts and Deposits
Bank Alfalah offers a wide range of current accounts (including Classic, the simplified Asaan Account and Kamyab Karobar for business) and savings accounts (Alfalah PLS, Kifayat, the Care senior-citizen account and Pehchaan), plus Roshan Digital Accounts for overseas Pakistanis and term deposits. Profit on savings and deposits is paid at rates reviewed periodically, so confirm the current rate before opening.
Debit and Credit Cards
Bank Alfalah is a major card issuer, offering debit and credit cards across Visa, Mastercard, American Express, UnionPay and domestic PayPak networks, in tiers from Classic and Gold to Platinum and Signature, with rewards and cashback options. Review the schedule of charges for annual fees and mark-up before applying.
Bank Alfalah Loans and Financing
- Personal loan: Bank Alfalah Personal Loan (cash loans), plus Advance Salary and Instant Loan options.
- Car / auto finance: Bank Alfalah Auto Loan, RAPID Auto Loan and Roshan Apni Car for overseas Pakistanis, including Islamic auto finance.
- Home finance: Bank Alfalah Home Finance, the subsidised Mera Ghar Mera Ashiana scheme, Roshan Apna Ghar and Islamic Home Musharakah.
The approved amount, mark-up/profit rate, fees and tenure depend on your income and credit profile and are confirmed by the bank at application.
Bank Alfalah Islamic Banking
Through Bank Alfalah Islamic Banking, the bank offers Riba-free, Shariah-compliant accounts, cards and auto and home finance, with Shariah-compliant digital services branded as Alfa Islamic, supervised by a Shariah board.
Digital Banking: Alfa by Bank Alfalah
Customers manage their accounts through the Alfa app (Alfa by Bank Alfalah) and internet banking, with balance checks, fund transfers, bill payments, mobile top-ups, card controls and digital account opening.
Bank Alfalah Helpline and Head Office
Bank Alfalah's 24/7 customer helpline is 021-111-225-111 (also 042-111-225-111; company UAN 111-777-786). The head office is in Karachi (B.A. Building, I.I. Chundrigar Road). Use the branch and ATM locator on the official website to find your nearest location.
Frequently Asked Questions
What is the Bank Alfalah helpline number? The 24/7 customer helpline is 021-111-225-111 (also 042-111-225-111).
What is the Bank Alfalah app? Alfa (Alfa by Bank Alfalah), for mobile and internet banking.
What loans does Bank Alfalah offer? Personal loans, Advance Salary, auto finance (Auto Loan, RAPID) and home finance (Home Finance, Mera Ghar Mera Ashiana), plus Islamic alternatives.
Does Bank Alfalah offer Islamic banking? Yes — through Bank Alfalah Islamic Banking and Alfa Islamic digital services.
Where is Bank Alfalah's head office? In Karachi, on I.I. Chundrigar Road.
Popular Loan Guides
July 2026 operating update: choose the product track before comparing charges
BP25-29-PK-BANK-ALFALAHThe important distinction in Bank Alfalah's July–December 2026 documents is not only conventional versus Islamic banking: standard Alfa and Alfa Islamic services use full bank-account tariffs, while Alfa Wallet Islamic has its own branchless-wallet KFS and card pricing. A fee quoted for one track should not be carried across to another. Bank Alfalah Limited continues to operate independently in Pakistan under its existing brand; current 2026 corporate filings do not indicate a merger, closure or Pakistan rebrand. The reported Bangladesh transaction concerns overseas operations, not the Pakistani bank represented on this page.
What changes between the retail tracks
| Product track | Best fit | July 2026 decision point |
|---|---|---|
| PKR Current Plus | Conventional current-account customers | The schedule states a PKR 25,000 monthly average-balance requirement, with PKR 1,000 shown as the opening balance. Treat this as a balance condition, not a savings return. |
| Islamic digital current or savings | Customers seeking a Shariah-compliant account | Current accounts do not earn profit. Savings profit is based on declared weightages and must not be read as a fixed future rate. |
| Islamic Auto Finance | Vehicle finance through Ijarah or Diminishing Musharakah | The customer cannot sell the vehicle during the finance term; early termination can require purchase at the contractual buy-out price. The fixed or variable pricing choice belongs to the signed KFS and agreement. |
| Revolving Loan | Eligible salaried and self-employed customers needing a reusable facility | The July–December 2026 KFS describes an evergreen facility and does not allow partial payments. Its markup is variable, so a historical percentage is not a reliable quote. |
| Alfa Wallet Islamic | Branchless-wallet users rather than a standard full account | The wallet has a separate KFS, separate card tariff and its own transaction limits. Its PayPak or UnionPay chip card pricing should not be confused with standard Visa debit-card fees. |
This product split also explains why a current-account label, an Islamic savings label and a wallet can show different balance, profit and card rules even though all are accessed through Bank Alfalah's digital channels. When a return matters, compare the dated KFS and declared weightages with the wider explanation of current profit and interest-rate conditions in Pakistan; this update deliberately does not freeze an indicative profit rate or a KIBOR-linked markup.
Selected charges effective 1 July–31 December 2026
| Service | Published charge | Condition that changes the total |
|---|---|---|
| Standard Visa Classic debit card | PKR 3,800 per year | The H2 2026 conventional and Islamic schedules show this standard tier; premium cards and account bundles have different tariffs. |
| Alfa Wallet Islamic PayPak or UnionPay chip card | PKR 1,500 | The wallet KFS applies this separate amount to issuance, annual maintenance and replacement; it is not the standard Visa Classic price. |
| Bank Alfalah ATM cash withdrawal | Free without a paper receipt | A paper receipt at an on-us ATM costs PKR 5. |
| 1Link ATM cash withdrawal | PKR 35 per transaction | An off-us paper receipt adds PKR 4.67. |
| Cheque book for specified digital accounts | First 25 leaves free; then PKR 22.50 per leaf | The concession is product-specific, so customers should use the KFS for their exact account rather than assume every cheque book starts free. |
| IBFT | Free up to an aggregate PKR 25,000 sent per month | After the monthly threshold, the charge is 0.1% of the transaction amount or PKR 200, whichever is lower. |
| Raast transfer | Free of cost | Raast is listed separately from IBFT; the two rails should not be treated as the same fee line. |
| Bank Alfalah credit-card payment through Alfa App or Web | 0.75% of the transaction amount | The April 2026 digital addendum states that FED is added. |
Unless a row expressly says that tax is included, the schedules generally quote charges before FED or applicable provincial sales tax. The practical distinction between Raast and IBFT is covered in the guide to Pakistan's digital-payment rails: a free Raast line does not make every interbank transfer free after the IBFT monthly threshold.
Complaints, escalation and fraud safeguards
Bank Alfalah's official complaint material says the bank should acknowledge a complaint within 48 hours and targets a final response within 5 working days unless an investigation needs more time. The bank is the first forum; if the response is unsatisfactory or no response arrives within 45 days, the official escalation routes are Banking Mohtasib Pakistan and the State Bank of Pakistan's Sunwai system. These are complaint channels, not ways to force approval of a loan, fee waiver or other discretionary product decision.
The bank's current fraud notice says unsolicited contact through WhatsApp, international numbers or social media should not be treated as an official request for confidential banking credentials. Spoofed caller IDs, urgent account-blocking messages and device-mirroring or screen-sharing requests are warning signs. Use contact details from a current official Bank Alfalah document when reporting a suspected transaction; this section intentionally provides no account-access instructions.
Financial Disclosures
While the bank's official sources indicate the presence of investor relations and financial reports sections, the provided fact sheet does not contain specific quantitative data. Therefore, figures related to the bank's total assets, customer deposits, or profitability are not available for this profile.
Institutional Identity and Status
Bank Alfalah is an active commercial bank operating in Pakistan. The institution's legal identity was formed following the acquisition of Habib Credit and Exchange Bank Limited by shareholders from the Abu Dhabi Group, after which it was renamed Bank Alfalah. The provided source material does not specify an exact incorporation or establishment year.
The bank's leadership includes His Excellency Sheikh Nahayan Mabarak Al Nahayan as Chairman and Atif Bajwa as the President and Chief Executive Officer.
Institutional Identity and Status
Bank Alfalah is an active commercial bank operating in Pakistan. The institution's legal identity was formed following the acquisition of Habib Credit and Exchange Bank Limited by shareholders from the Abu Dhabi Group, after which it was renamed Bank Alfalah. The provided source material does not specify an exact incorporation or establishment year.
The bank's leadership includes His Excellency Sheikh Nahayan Mabarak Al Nahayan as Chairman and Atif Bajwa as the President and Chief Executive Officer.
Business Scope and Operations
The bank's operational framework covers a wide range of financial activities. Its primary business scope encompasses commercial, retail, Islamic, and digital banking. This is complemented by functions in corporate and investment banking, securities brokerage, and specialized financing for small and medium-sized enterprises (SMEs) and the agriculture sector.
In addition to its domestic operations within Pakistan, Bank Alfalah maintains a cross-border presence. The source material confirms operations in several other countries, including Afghanistan, Bahrain, Bangladesh, and the United Arab Emirates.
Services
Contact Information
B.A. Building, I.I. Chundrigar Road, Karachi 74000, Pakistan
111-222-111